The below article explains how can a password be reset for users that are hosted in the CLOUD.
Reset a password
To reset the password, you can follow the below steps:
Click Reset Password on the right-hand side.
Confirm the email address associated with your account and enter the Captcha phrase
Click Continue.
Click on the Continue button
You will be emailed a link to reset your password.
📌Note: It may take up to 10 minutes until you will receive the email with the link for the password reset.
If you are still unable to sign in
Raise a new case online.
Reference the title of this article: Reset CLOUD password.